Job Description

Spa DirectorLuxury Hotel • Boston, Massachusetts • USD $117,000 - $121,000 per yearAbout The RoleWe are looking for a Spa Director for a Forbes luxury hotel in Boston, Massachusetts. This is a senior visionary leadership role responsible for overseeing all spa and wellness operations, driving revenue, and delivering exceptional, personalized guest experiences. The ideal candidate is a strategic, passionate wellness leader with deep industry knowledge, a hands-on approach, and the creative vision to position the spa as a leader in the wellness space.What You'll DoOversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring seamless and efficient day-to-day deliveryMaintain cleanliness and functionality across all spa areas, coordinating with housekeeping and engineering as neededLead, develop, and inspire the spa team, including therapists, aestheticians, receptionists, and support staffConduct regular team meetings, performance evaluations, and implement development strategies to foster a high-performing, motivated workforceDevelop and implement strategies to drive spa revenue and profitability, including pricing, package promotions, retail sales, and membership programmesPrepare and manage the annual operating and capital budgets; produce financial performance reports with supporting dataEnsure exceptional, personalised guest experiences that exceed expectations across all spa, wellness, and amenity touchpointsCollaborate with marketing and PR teams to promote the spa and develop innovative wellness initiativesStay ahead of wellness industry trends and implement forward-thinking strategies to keep the spa at the forefront of the industryOversee inventory, requisitions, and cost-effective use of all spa materials and assetsEnsure full compliance with health, safety, and sanitation regulationsWhat You BringMinimum 5 years of management experience in a luxury spa environmentDeep knowledge of spa, wellness, and holistic modalities, including science-backed technology, fitness programming, and retailProven ability to create and implement spa service menus, revenue streams, dynamic pricing strategies, and effective marketing initiativesExperience managing budgets, projecting costs and revenue, and adhering to financial targetsPrevious hands-on experience as a therapist (massage, aesthetician, or similar) is strongly preferredA passion for wellness and sustainability, with the vision to integrate wellness seamlessly into the broader hotel experienceForbes experience is a strong advantageStrong leadership, communication, and interpersonal skills in English; additional languages are an assetWhat's OfferedUSD $117,000 - $121,000 per yearComprehensive benefits packageLearning, development, and career growth opportunitiesDiscounted stays at partner luxury hotel properties worldwide

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